Effective starting January 02, 2024
Third-Party Sub-processors
Predikt AI uses third-party entities listed below (each, a “Sub-processor”) to process Customer Personal Data on behalf of Predikt AI’s customers, in accordance with agreements between Predikt AI and the Sub-processor, and to uphold Predikt AI’s commitments under Predikt AI’s privacy policy. Defined terms, such as “Personal Data”, “Customer Personal Data”, “Sub-processor”, “Products”, or “End User Personal Data” have the same meaning as in Predikt AI’s privacy policy.
The list below contains Sub-processors for each of Predikt AI’s generally available Products and related Support or Advisory Services. For each Sub-processor below, processing of Personal Data will occur for the duration of the customer’s use of the applicable product(s) and for the retention periods set out in the customer’s agreement with Predikt AI and any product documentation. Further information on Sub-processor security measures is available via the external links below.
Sub-processor | Applicable Scope | Nature and Purpose of Processing | Categories of personal data | Location of Processing | Security Measures |
|---|---|---|---|---|---|
Hosting and Infrastructure Service Providers | |||||
Amazon Web Services, Inc. | All Products | Cloud hosting provider | Customer Personal Data, created by the customer and stored in the Products | Depending on the customer location, available locations encompass: Global, EEA (Sweden, Ireland and Germany), Switzerland, UK, Canada, Australia, Singapore, South Korea, USA, India, Japan | |
Microsoft Corporation | All Products | Cloud hosting provider | Customer Personal Data, created by the customer and stored in the Products | USA, Australia, Netherlands | |
Supabase, Inc. | All Products | Cloud database provider. Authentication and authorisation system | Customer Personal Data, created by the customer and stored in the Products | – Americas: East US (North Virginia) | |
Communications Technology Service Providers | |||||
| Hubspot, Inc. | All Products | Communications technology provider for product notifications and video sharing over email | Customer Personal Data created by the customer, in particular, personal data contained in product notice communications | EU, USA | Hubspot Trust Center |
| Mailchimp | All Products | Communications technology provider for product notifications and video sharing over email | Customer Personal Data created by the customer, in particular, personal data contained in product notice communications | EU, USA | |
Twilio Inc. | All Products | Communications technology provider for product notifications | Customer Personal Data created by the customer, in particular, personal data contained in product notice communications | EU, USA | |
Content Delivery Network Providers | |||||
Cloudflare, Ltd. | All Products | Content delivery network provider Hosting provider for the Remote Model Context Protocol (MCP) Server | Customer Personal Data created by the customer and stored in the Products | Customer traffic is processed globally at the data center closest to the end user. | |
Support Service Providers | |||||
Freshdesk | All Products | Customer service, support, and cloud migration service provider | Customer Personal Data created by the customer, if shared with Predikt AI via attachments in support tickets | EU, EU | |
AI and Analytics Service Providers | |||||
Amazon Web Services, Inc. (AWS Bedrock) | All Products with enabled Predikt AI | Generative AI services provider for intelligence product features | Customer Personal Data, created by the customer and stored in the Products | USA, EU | |
Google Vertex AI | All Products with enabled Predikt AI | Generative AI services provider for intelligence product features | Customer Personal Data, created by the customer and stored in the Products | USA, EU | |
OpenAI, L.L.C. | All Products with enabled Predikt AI | Generative AI services provider for intelligence product features | Customer Personal Data, created by the customer and stored in the Products | USA | Security & Trust |
Predikt AI Group Sub-processors
The Predikt AI Group companies below may also act as Sub-processors to the extent that these Predikt AI Group companies process Customer Personal Data when providing technical and operational support to customers.
Entity | Location |
|---|---|
Predikt AI B.V. | Netherlands |
Predikt AI France S.A.S. | France |
Predikt AI Germany GmbH | Germany |
Predikt AI OOD | Bulgaria |
Predikt AI, Inc. | USA |
Predikt AI SASU | Morocco |